The Management Of Pizza Hut Incorporates Commerce Essay

The Management Of Pizza Hut Incorporates Commerce Essay This report on analysis of management of Pizza Hut would not have been possible without the kind support and help of the management. We take this opportunity to express a deep sense of our gratitude to all of them for their cordial support, valuable information and guidance, which helped us in completing this task through various stages. We also take this opportunity to express our profound gratitude and deep regards to our Instructor and Mentor Ms. Shagufta Rafif for her exemplary guidance, monitoring and constant encouragement throughout the course of this report.   Table of Contents SCOPE OF THE REPORT This report on the management of Pizza Hut incorporates and analyzes different aspects of planning, organizing, influencing and controlling. Where necessary, the distinctive areas have been examined with the support of different management tools, models and techniques. The report also evaluates growing trends in the restaurant business with special focus on the challenges Pizza Hut is faced with. It also assesses the strengths of the business and how it has been able to survive in this recessionary era, where many restaurant businesses are making heavy losses. A special focus has also been given on the goals setting, goals congruence and the management approaches to address the growing market competition. Staff retention, professionalization and their well being has also been critically evaluated in this report with bringing to light the areas, where the staff input, ownership and empowerment have been accepted and given due weightage. Products sustainability with special promotions and usage of other medium for marketing has also found space in this report to highlight potentials threats and hidden opportunities available to Pizza Hut management in this sector. Underpinning the supply chain and contribution to the society as a whole by the management of Pizza Hut has also been focused. MISSION STATEMENT Though making pizzas and selling them is our business, however we always feel proud to make a perfect pizza. We also emphasis in provide caring and useful services to our customers so that when they go out, they always wish to come back. Our staff members are also proud of having us as their employers. They would prefer to work with us rather than joining any other organization. The reasons being simple, we look for their well being, provide them with opportunities for their development and they are rewarded in great manner making them feel honored and privileged. While taking care of all above things, we are also mindful of the value we add to our shareholders, who place their confidence in our competencies of making profits. VISION OF PIZZA HUT We never believe in mediocrity. We believe that in this highly competitive market, only those survive which produce everything that is best. Best not only in terms of product, but best in terms of quality of services provided, the best in terms of the environment and ambience of the restaurants, the best in terms of business, the best in terms of network and franchise and above all the best for all those who tend to visit our restaurants. Pizza Hut logo.svg EXECUTIVE SUMMARY Ever since the industrialization began, many businesses have seen ups and downs. There has been history of many products making their way to the consumers home through markets and fading overtime with the invention of new technology or becoming extinct for other reasons. The food industry and restaurant business also saw this upheaval in the last century. However, in last few decades, this business has seen a tremendous rise with many world famous brand restaurants mushrooming the big and small cities of the world. During that era of prosperity, Pizza Hut was established by PepsiCo in 1977, an American chain. The company owned it till 1997, when it was sold to Yum! Brands, Inc., which also owns the restaurant chains of KFC and Taco Bell. As per latest report, there are 6,000 Pizza Hut restaurants in the United States, whereas, 5,150 restaurants are in other countries of the world. In Karachi, the company has 21 restaurants, whereas, there are another 20 restaurants in other cities of Pakistan, bringing the total numbers to 41. Pizza Hut, as its name suggests is popular for selling Pizza of different flavors (Chicken Tikka flavor is Pakistans most demanded product), however , alongside pizza, it also sells Pastas, Salad, Chicken Wings, Breadsticks, Garlic Bread and Beverages. There are different formats adopted for the restaurants designs. We can find a restaurant where all varieties are available with options of dine in, take away or home delivery. However, in our own city, we can find some outlets just offering take away options. In these outlets, we may not find all the varieties due to limited space and staff. As mentioned above, the Pizza Hut owning company also has KFC and Taco Bell, so in some parts of the world (not in Pakistan), these sibling restaurants are co-located. We can find Pizza Hut restaurants in middle class even in lower class localities. They can be found in college campuses, food courts of shopping malls and some big stores like Target and Walmart. Yum! Brands has been frontrunner in fulfilling its social responsibilities. It has invested in many educational, social and health sectors, thus playing its part in reducing poverty, malnutrition and illiteracy in the world. It has also established Yum Foundation, through which many donor funded programs are undertaken. The group is not oblivious of its responsibilities of providing pollution free environment and has given it due importance and emphasis by devoting financial resources. In Pakistan, the franchiser of Pizza Hut invests in education sector of the country. In previous year floods, the franchiser not only provided donation to the affected people but allowed to use its outlets for donation collection. Many times, the Edhi Foundation has also used Pizza Hut restaurants for collecting donation. The board of Directors of Yum! Brands has an unambiguous policy of designing their restaurants in such a manner that they not only ensure environment sustainability but proving to be a source of income generation of other small traders of the area and vicinity. In restaurant business, the customers are always king and every effort is made at Pizza Hut to satisfy the customer requirements and the complaints are addressed on the spot. Apart from customer satisfaction, Pizza Hut is also a proud employer of thousands of employees in Pakistan and across the globe. It has always invested in developing professional skills of their staff and has given honor and dignity to them, which is perhaps not available in small restaurant businesses. We can see the way employees of small restaurants are treated and the remuneration they receive in exchange of their services. The employees of Pizza Hut feel proud becoming part of an International chain, which has inculcated teamwork and responsibility in them to strive for better services and thus in end getting satisfied customers, willing to come again and again. Pizza Hut has contributed greatly in shape of taxes to the government. It has provided jobs to thousands of employees and suppliers, who provide food related materials to these restaurants on a daily basis. The presence of these restaurants in different parts of the city and country ensures that small suppliers like chicken merchants, vegetable sellers have become partner in the business, which creates more jobs and opportunities for these businesses. It contributes to the supply chain in a greater way with sustainability of the systems at forefront. Pizza Hut has maintained high ethical standards and has never compromised on quality materials being used in its various products and quality services being provided to the customers. It is also mindful of its responsibilities to the shareholders and follows good corporate governance policies which endure lasting impacts on the society in which it operates. PLANNING Planning is the process of determining how the system will achieve its objectives. It is the systematic development of action, program aimed at reaching agreed business objectives by the process of analyzing, evaluating and selecting among the opportunities which are foreseen. While making plans the management of PIZZA HUT has been cognizant of their missions, goals, strategies, policies etc. as elaborated below. PIZZA HUT OBJECTIVES IN PLANNING Making perfect pizza Provision of courteous and helpful services to the customers Offering opportunities to growth, advancement and rewarding careers in a fun safe working environment. Working for profit maximization. Providing the shareholders with value growth The major objective of Pizza Hut is to achieve customer satisfaction which can be made possible by achieving the objectives of the company. If the company is successful in achieving its objectives, they will themselves make their customers pleased and satisfied. As the key product of Pizza Hut is pizza, the first and foremost objective of Pizza Hut is to make a perfect pizza and manage to achieve customer satisfaction. Pizza Hut has always strived hard to provide people with such meals that they find irresistible and which are allowed in their religions and cultures. Time to time new deals are being offered to the customers to achieve customer satisfaction Demographics are always kept in mind before experimenting with a new kind of pizza, as it is the people who have to like the product and help the company in increasing their sales. The second objective of Pizza Hut is to provide courteous and valuable services to its customers. Pizza Hut ensures that their staff is trained enough to know how to treat their customers. They are trained to be friendly and well mannered. If a customer complaint is received, the staff is always told to believe in whatever the customer says and then solve the problem accordingly. Doing this makes the customer delighted by the services that are provided to them, wanting them to come to Pizza Hut the next time as well. If one customer is satisfied that one will bring hundred customers along with him and if one is dissatisfied that one will take away hundred customers. Briefing sessions are also held each day in which the staff members are given briefing about what they did well in the whole day and what are the things that they need to improve. The objectives and the strategies to reach those objectives are also told to them each day, to make them work accordingly. Third objective of Pizza Hut is to provide its staff member opportunities for progress and development together with a secure working environment. In-house training sessions are also organized for the staff members. The staff also sees their career path and growth within the organization and they also put all their energies in making organization possible to achieve its targets. Since goals achieved by the organization will finally result in growth of the staff as well. Although, we can see slumps in many industries but food industry is probably the only industry which has seen growth in recession period and is flourishing. This is all because of the dedication and sincerity of the staffs, who are encouraged and kept motivated. A safe and healthy working environment is also provided to them to make sure that they are happy enough to ensure the companys progress, as if the employees are happy with what is provided to them they will always work hard to achieve the objectives of the com pany. In order to make them happy, they are given incentives such as bonuses, meals, cash rewards etc as well. The fourth objective of Pizza Hut is profit maximization and giving their stakeholders (government, owners, customers, supplier, employees etc) significant growth. The Company does all the things mentioned above in order to maximize their profit and make their market standing better. Attaining all these objectives and making the customers satisfied will make the company earn profits. The fifth and final objective is to provide value growth to its shareholders. If a company is making profit, the ultimate gainers are its shareholders alongside the community in which it operates and similar is true for Pizza Hut. Many of its restaurants across the city and country are making a sizeable profit, which is adding value growth to its shareholders, who have reposed confidence in the corporate governance of Pizza Hut. MANAGEMENT BY OBJECTIVE (MBO) IN PIZZA HUT Management by Objectives refers to the mutual agreement of managers and subordinates over companys objectives. In a given time, it is expected the objectives to be achieved and those who have contributed greatly in the attainment of these objectives, should be rewarded. In Pizza Hut weekly meetings of the managers are held on a regular basis and sub ordinates are also invited in the meeting to give their input and feedback of the outcomes of previous meetings. The plans and other modus operandi are discussed for implementation and they are monitored on a daily basis. The suggestions and observations of the staff, mainly the Front of House staff, are highly appreciated. The staff is encouraged to put forward their suggestions for the improvement of services being provided and the food being served. Moreover if the staff members perform well in achieving the objectives, they are rewarded with recognition, cash rewards, bonuses etc. Pizza Hut gives them recognition by announcing employe e of the week. The picture of that employee is sent to the area and regional offices which helps in making a good image of the employee in front of the senior staff. As the decisions regarding the goals of the company are made by both managers and subordinates by stating ideas which are later listed and evaluated, thus, we can say that the strategy that Pizza Hut uses for making decisions is Brainstorming. Internal Environmental Scanning Pizza Hut has grown into a stature of big restaurant chain in a very short period of time. Proper planning, monitoring, ensuring availability of adequate resources, timely corrective measures and quality food services have contributed greatly to its rise in already very competitive market. Strength The Pizza Hut brand is widely known all over the world and has its outlets in many countries. The market standing of Pizza Hut is very high. Whenever a person thinks of eating pizza, Pizza Hut is the first name that comes into ones mind. The greatest strength of Pizza Hut comes from inside. The highly skilled labor is professionally trained with emphasis on quality services. Detailed job descriptions of the staff, career growth ladder, top down goals attainment policy of the management and governance are a few of the contributing factors in the success story of Pizza Hut. Needless to mention the main focus has always been customer satisfaction. The management always strives to do whatever is possible so that when the customers go out they not only are satisfied with the food, environment, services etc but they become Pizza Huts ambassadors and recommend others to their products. In-house training sessions are organized for the staff members. They are kept informed about different achievements through news bulletin. High performers are rewarded every month and their names and designations are considered for special increments and promotions. There are many ways of rewarding front of house (FOH) staff members like giving them cash rewards, free meals or deploying them on hot tables where customers prefer to sit more likely. Pizza Hut has played its due role with respect to CSR. Ensuring pollution free environment, contributing to the communities and societies in the projects of education, health and taking part in alleviating poverty in the areas, where they operate, are some of the achievements, Pizza Hut is proud of. Being an international brand they also have strong financial resources as the materials used by Pizza Hut in making pizza are not local, as used by other pizza making companies. As Pizza Hut is a multinational company and the materials that it uses comes from outside Pakistan and is fresh and healthy for its customers. Pizza Hut also offers free home delivery together with online delivery for its customers who wish to consume pizzas at their own place. Due to this the people who dont want to go out for dine-in can have pizzas from Pizza Hut, rather than opting for some other restaurant, within 30 minutes free of the costs of home delivery. Although Pizza Hut is famous for pizzas, however, it also offers desserts, beverages, salads, pastas etc. for its customers. Other than that it has a variety of flavors in pizzas as well. Some flavors that it puts forward are seasonal like Double Masti, whereas some continue throughout the year. Weakness No company can be perfect or remain perfect vis-à  -vis its goals and objectives. As the goals evolve so do the companies as the time passes by. Pizza Hut has also experienced slums in its business due to following weaker policies. In Pakistan, where local restaurants have also entered into the pizza selling business with much cheaper prices and with more varieties, Pizza Hut has stuck to its prices robustly and offers very limited promotional deals to its customers. As a result, in many areas after making huge losses, it had to close its outlets only to move to more posh areas. Although, there are varieties of other items available for sale in Pizza Hut restaurants, however, the hot selling item is pizzas and salads. Despite best efforts and reward policy to its staff, the management has not been able to increase the sales of pastas, desserts and beverages. External Environmental Scanning Opportunities Unlike local restaurant businesses, due to its global presence, Pizza Hut has always got edge over other local and international restaurants chains. It has got thousands of restaurants around the world, serving millions of customers every day with same variety of food. This hallmark of Pizza Hut, no matter which locality, city or country it is located, the quality of food and the ambience of the restaurant is always fascinating and captivating. The aroma which comes out of the serving food has no match with other pizza selling restaurants. This uniqueness of Pizza Hut has always found it most demanding restaurant when it comes to eating pizzas. Threats Like all businesses, Pizza Hut is threatened with the arrival of other competitors. The competitors not only offer products cheaper in prices but the quality of the products has also been up to the mark. Another area which poses challenges to Pizza Hut is law order situation of the city particularly and the country generally. The sectarian violence has affected the revenue of Pizza Hut greatly and its restaurants, which are located in middle class localities and are the worst sufferers. Pizza Hut also focuses on PEST (Political, Economic, Social, and Technological) to check the demographics based on which they can decide which product should be given more emphasis and which deal should be discontinued. PEST (POLITICAL, ECONOMICAL, SOCIAL, TECHNOLOGICAL) POLITICAL ENVIRONMENT The worsening law order situation in the city particularly and the country generally has greatly affected all businesses and Pizza Hut is no exception. Sectarian clashes, bomb blasts and strikes have all played their role in declining revenue for Pizza Hut. Many restaurants of Pizza Hut, which are in sensitive localities have registered poor financial results mainly due to less number of customers visiting them, late night deals are rendered of no use and even due to lack of transport, the staff members cannot reach their restaurants. Due to poor law order situation, the customers prefer to have home delivery, however, the city situation again becomes hindrance and delivery staff find it difficult to reach the customers homes. ECONOMICAL ENVIRONMENT If a country is developed than its economy will be good and the per capita income of the people will be high. As a result people will spend more money on food items and other products. In our study we came to know that since the products of Pizza Hut are comparatively expensive, people of average income occasionally visit their restaurants. Further, due to ever growing popularity of pizza among the Pakistani people, more international and local chains of restaurants have opened these services like Pizza Point, Pizza Next, Pizza One, Largesse etc. and are available on very cheaper prices. Although quality of the ingredients used by other competitors is debatable however because of low prices, they have given tough competition to Pizza Hut. The management of Pizza Hut is aware of this and has taken measures to counter them by offering deals and midnight packages. They also sell pizza coupons offering economical deals with buy one get one free options. SOCIAL ENVIRONMENT The management of Pizza Hut is also mindful of social environment of our country. Every person has his own value, religion, belief which is always dear to him. While offering services to its valued customers, Pizza Hut has always taken note of it and has desisted from offering such services which may offend or hurt the feelings of their customers whether they be religious, cultural or any other. Demography of the population in which the restaurants operate is also very important, like in Pakistan, chicken tikka flavor is very popular since people like to dine out for barbeque and if that flavor is available in pizza or burgers, people love to give them a try. Pizza Hut has managed itself very well in this respect and has assimilated itself quickly in the Pakistani culture. Before opening a restaurant, a thorough survey is undertaken to identify the demography of the population living in the area, income bracket in which it falls, eating habits and how frequently they go out for dinin g and which dishes they usually prefer for dine-outs. Based on the results and final conclusion, a decision is taken for opening of restaurant or otherwise. TECHNOLOGICAL ENVIRONMENT Like the effectiveness of technology in other areas, it has a great impact on the Pizza Hut running. It has state of the art equipment like baking ovens, IT devices etc. It is ensured that an order placed at any restaurant does not take more than 20 minutes to be served for dine-in and 30 minutes for home delivery. In some selected areas, an online service for ordering pizza has also started and yielding good results for the management. Business Portfolio Analysis Star (Pizza Salad) Question Mark (Drinks) Cash Cow (Sides Desserts) Dogs (Pasta) High Market Growth Low High Relative Market Share Low Star: Star is the position where the market growth and the market share of a product are high. In case of Pizza Hut, pizza and salad are at this position. They both have a good market standing and their demand has highly increased within no time. Pizza Hut offers pizzas of different flavors preferred by a lot of people, whereas salads are also popular among people and are consumed in the time when they are waiting for their main courses to be served. Cash Cows: Cash Cow is the ideal position where the market share of a product is high but its market growth is low. Sides and desserts of Pizza Hut have a high share but are not preferred by a lot of people. They are not popular among masses, however, as they have a good market share; growth is possible by making a few changes and modifying the products according to the needs of the customers Question Mark: Question Mark is the position where the market growth of a product is high but its market share is low. Beverages offered in Pizza Hut most appropriately fit in this position as they are preferred by people when offered to them as part of a deal but otherwise they are not the ideal choice of the customers who come to Pizza Hut. The sales of these items can be increased by increasing their market share. Dog: Dog is the position where both the market share and market growth of a product are low. Pastas offered by Pizza Hut very much fit into this position as Pizza Hut does not offer large variety of pastas, nor does it invest large capital to improve its product. In order to make the sales of pastas high, Pizza Hut should divert some of its revenue generated from pizzas and salads towards pastas and present larger varieties of it, thereby increasing its market share which will result in its growth as well. INCREASING THE SALES OF A PRODUCT Pizza Hut encourages its workers to increase the sales of those products which are not doing good business by giving them duty at the hot tables as a reward. These are the tables where the customers are most likely to sit. It even gives cash reward to the staff who works hard in increasing the sales of such product. The staff members are given salary bonuses as well for accomplishing this task. Product cycle Every product goes through at least five phases of its evolution. First phase is called introduction phase, where the product is produced and marketed for consumption. This introduction phase is always important. If the product gets approval of the consumers, it goes through second phase of growth. Which means since the demand is increasing the supply will increase which will result in growth of the product. In third phase the very same product reaches at maturity level. Every producer wants to see his product reaching this level, as at this level the profit maximization is very high and product becomes a star for the manufacturer. After this level the product goes through saturation phase. At this stage most of the consumers would have used this product and hence it reaches at a saturation level. It also implies that further demand for the product is not possible due to various reasons. No manufacturer or producer will want its product to reach at this phase. In order to defend the product reaching this stage, they bring in innovations in the product and if this is not possible then they introduce another product, which again start the cycle as mentioned above. After saturation phase, the products decline starts and it is considered as dogs according to business portfolio analysis. Introduction Growth Maturity Saturation Decline Introduction One of recently introduced products PZone can be put at introduction stage. The demand for the product at this time is very low, however, the management of Pizza Hut is very optimistic about the product gaining popularity in the coming days. Growth Recently, Pizza Hut management has also focused on increasing the sale of its sides desserts. They have also made it part of their promotional deals like garlic bread is now available with many deals. They are expecting that this will increase the sales of sides and desserts in a big way and thus their profitability margin. Maturity Pizzas of different varieties and salads are their most selling items and can easily be plotted at maturity phase. The management of Pizza Hut is continuously striving to keep this product at this stage for all the time, because this is the most revenue generating item and if this fails, the company will fail itself. Saturation Drinks can be plotted at saturation stage, since a very few customers buy drinks. Drinks are part of many deals and one does not feel need to buy extra drinks while dinning in. Decline Sale of pasta can be described as reaching decline stage. Rarely a customer comes who demands for pasta. Although many efforts at Pizza Hut are made to increase the sale of pasta, however, it seems that this product has reached its decline stage and may not stage a comeback. The management will need to introduce another product similar to pasta to attract customers. ORGANIZING Followed by planning, the organizing is the second most important function of management system. It is a function in which the combinations of human, physical and financial resources all bring to gather the desired results. They all are equally important and absence of anyone can put adverse effects on the results. According to Chester Bernand, Organizing is a function by which the concern is able to define the role of positions, the jobs related and the co-ordination between authority and responsibility. Organizing function is performed by following steps: Identification of activities Departmentally organizing the activities Classifying the authority Coordinating authority and responsibility relationships Importance Organizing plays an important and central role in management system. In organizing process, it is the manager who uses his skills to utilize the organizational resources efficiently. Primary mechanism managers use to activate plans Maintains relationship between all organizational resources. Division of work Growth and diversification Sense of security Establish formal lines of authority The things are executed by different managers. All these managers ensure that whatever work is being done in the company is to achieve the companys objectives. Organizing at Pizza Hut As Pizza Hut is a multi-national company, it has to focus more on organizing. At Pizza Hut, management organizes all its resources in order to implement the course of action it determines in the planning process. Through the process of getting organized, the management determines the internal organizational structure; establishes and maintains relationships and allocates necessary resources. Organizational Structure Pizza Hut has built an integrated executive-level structure and process to assess, guide and oversee Pizza Huts worldwide activities. The company is engaged in a number of internal and external stakeholders along the way and will continue to engage additional stakeholders as the company moves forward in the journey. Pizza Hut will continue to refine their structure as needed, as well as the ways in which Pizza Hut measures progress against the objectives, to enhance their capabilities and effectiveness. According to the Organization Chart of the company, there is Restaurant Support Centre under which comes departments like HR, Marketing, Finance and Property and Field Operations, which runs the restaurants. Departmentalization Role of Human Resource The Human Resource department deals with the management within the organization. There are number of responsibilities that the HR department has to deal with. At first, the HR department of Pizza Hut is responsible for hiring members of staff which will involve attracting more employees, assigning them their positions and ensuring that the employees will perform the task. HR department of Pizza Hut is also responsible for organizing the people in entire company and also sets the day to day goals for the organization. Role of Marketing Department The role of Marketing Department of Pizza H

John Locke and Terrorism :: Philosophy of Terrorism Essays

In 1689, A Letter Concerning Toleration, written by John Locke during his self-imposed exile to his friend Philip von Limborch, was published without the author's knowledge. The Letter concerned religious intolerance. It essentially made the case for religious toleration on the basis of philosophical principles. Locke was concerned with the State's toleration of those not subscribing to the orthodox religion of the day and, by putting a high value on the preservation of negative liberty, he proposed the toleration of a wide range of religious beliefs. His view was at odds with the existing view of the State which, at that time tolerated one, and only one, orthodox belief. But Locke's Letter is not simply applicable to just the 17th Century. The strength and reasonableness of his arguments mean that, even today, they are convincing. I intend to show that The Letter can reasonably be interpreted to reveal how at least two of Locke's three arguments can apply to the religious fundamenta lists who attacked the Twin Towers on September 11th 2001. The perpetrators of that violent incident probably believed the Quran supported the view that, to die whilst killing 'infidels' would punish the wrongdoers and also ensure entry to paradise. But James Rachel in his essay, Ethics and the Bible, has a differing view: "Islamic fundamentalists quote the Quran to justify Holy War against the West, but what does the Quran really say? Mohammed Atta, who led the September 11th attack on the World Trade Centre, left behind four pages of instructions to his men, which included 21 quotations from the Quran. Most of the quotations were exhortations to patience, promises of eternal life, and the like. As for justifying the attack itself, here are the three most belligerent passages: 'And the only thing they Lord, forgive our sins and excesses and make our feet steadfast and give us victory over the infidels.' 'Strike above the neck, and strike at all their extremities.' 'Oh Lord, pour your patience upon us and make our feet steadfast and give us victory over the infidels.'" He also added: "It is remarkable that this was the best the terrorist could do; a Christian would have no trouble producing much more warlike passages from the Old Testament" ThinkIssue One, p. 95 Radical Moslems would be well advised to pause and reflect upon their fundamentalist views which, besides being irrational, are reductio ad absurdum.

Satire in Moliere’s Tartuffe, Voltaire’s Candide, and Swift’s A Modest

The Merriam-Webster Dictionary defines satire as: â€Å"literary work holding up human vices and follies to ridicule or scorn.† Besides this definition satire can also be seen as the particular literary way of making possible the improvement of humanity and its institutions. In the three works: Moliere’s â€Å"Tartuffe,† Voltaire’s â€Å"Candide,† and Swift’s â€Å"A Modest Proposal† the authors indirectly criticize and ridicule human behavior and characteristics but with the goal for improving these faults rather than just demolishing them.  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   In Moliere’s â€Å"Tartuffe,† although many things and behaviors are satirized, the play focuses mainly on the issue of religious hypocrisy. Whereas Tartuffe is the obvious hypocrite and antagonist who represents those members of society who preach religious piety but do not themselves live by the morals they try to force upon others, Orgon is the complex character through whom this religious hypocrisy is channeled. In the beginning of the play it is hinted that Orgon is perceived as an honorable and respected man by his family and friends, but then through out the play the question raises why he has become such an absurd and unusual person. It seems that Orgon is the type of character who can no longer participate successfully in society and who then retires from society and attacks it. This can also be seen in his mother, Madame Pernelle. Orgon, having reached late middle age, needs to attach himself to a religious person, who beli...

Calorimetry Prelab

Experiment 12 Calorimetry and Heat of Reactions ____________________________________________________________________________________________________________ PERFORMANCE GOALS: 1. To learn how to use of a calorimeter 2. To learn how to collect and manipulate data in the computer 3. To calculate the calorimeter constant 4. To use Hess' Law to find the heat or formation of magnesium oxide CHEMICAL OVERVIEW: †¢Enthalphy: (? H) : when chemical or physical changes occur at a constant pressure. †¢Calorimeter: is an instrument with insulating walls where the reaction happens. Eq. 1: q rxn = -qsurrounding Heat of capacity of the calorimeter: â€Å"Cp† must be calculated at the beginning of every calorimeter experiment in Joules/  °C Heat Capacity of the Calorimeter: The calorimeter constant is easily found by adding a fixed amount of hot water to a known amount of cold water and the change in temp for each recorded, due to the Law of Energy Conservation the amount of heat r eleased by the hot water should be equal to the amount of heat absorbed by the cold water: Eq. 2 q released( Hot Water) = -q absorbed (Cold Water) If there is a discrepancy between these two values use the following equation:Eq. 3q= m x spht x ? T Where spht is the specific heat of the substance in J/ g °C ?T is the temperature change in  °C andm is the mass in grams Mass of Cold Water|51. 20 g| Initial temperature of cold water|20. 3  °C| Mass of hot water|49. 82 g| Initial temp of hot water|98. 2  °C| Final temp of the mixture|58. 3  °C| Eq. 4qHot = mHot x sphtWater x ? THot qHot = (4. 184 J/  °C-g)(49. 82g)(58. 3  °C-98. 2  °C) = -8317 J Eq. 5qCold = mCold x sphtWater x ? TCold qCold = (4. 184 J/  °C-g)(51. 20g)(58. 3  °C-20. 3  °C) = 8142 J 8317-8142 = 175 joules Cp = ( 175 J ) / (58.  °C – 20. 3  °C) Cp = 4. 6 J/  °C HEAT OF REACTIONS: q released = -q absorbed Eq. 6 q released = – (q solution + q calorimeter ) Eq. 7 qSolution = mSolutio n x sphtWater x ? TSolution sphtsolution= 4. 184 J/ g  °C Eq. 8q calorimeter= Cp x ? T Eq. 9 q reaction = ? Hreaction Hess's Law Hess's Law states that the enthalpy of a reaction is independent of the steps that it takes to get from reactants to products because enthalpy of reaction is a state function. State Function- depends on initial and final state but not on the path taken ?Temperature ?Volume ?Pressure ?Energy Mg (s) + 1/2 O2 (g) –> MgO ( s) PRE-LAB ASSIGNMENT 1. Predict the product, balance the questions and write the net ionic equations for the reactions: a. Mg (s) + HCI (aq) —> b. MgO (s) + HC: (aq) —> 2. Write the reaction that represents the enthalpy of formation ( ? Hfor ) of water. 3. Use the table of the thermodynamic data in your text book to calculate the ? H for each of the three reactions REMEMBER Eq. 10 ( ? H  °rxn = ? ( n? H  °for )prod – ? ( n? H  °for )react 1) 2) 3) 4. Use Hess's Law combining the three molecular equations to calculate the ?Hrxn for the reaction of the formation of MgO. PROCEDURE A. CALIBRATION OF THERMISTOR 1. 2. 3. 4. 5. 6. 7. B. DETERMINATION OF THE HEAT CAPACITY OF THE CALORIMETER 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. C. REACTION OF MgO AND HCI 1. 2. 3. 4. 5. 6. 7. 8. 9. D. REACTION OF Mg AND HCI 1. 2. 3. 4. 5. 6. 7. E. DATA AND CALCULATIONS A. Calorimeter Constant Mass of Styrofoam cup with lid + spin bar (g)|| Mass of cup with lid + spin bar + 50mL of room temp. water (g)|| Initial Temp of Room Temp. Water (  °C )|| Initial Temp of Hot Water(  °C )|| Total mass at the end (g)||Calculated Heat released by Hot Water (J) (Eq. 4)|| Calculated Heat absorbed by R. T Water (J) Eq. 5)|| Calculated Heat absorbed by Calorimeter (J)|| Calculated Heat Capacity of the Calorimeter, Cp (J/ °C) (Eq. 8) || B. Heat of Reaction of MgO Mass of weighing boat (g)|| Mass of weighing boat + Magnesium oxide (g)|| Mass of Magnesium oxide (g)|| Mass of Styrofoam cup with lid + spin bar (g)|| Mass or Styrof oam cup with lid, spin bar (g) + HCI|| Calculated Mass of HCI (g)|| Total Mass of solution at the end|| Calculated Mass of MgO (g) (using total mass of solution)||Initial Temperature of Solution ( °C) (before MgO was added)|| Final. Temp of solution ( °C) (after MgO was added)|| Calculated Heat absorbed by solution (J) (Eq. 7)|| Calculated Heat absorbed by calorimeter (J) (Eq. 8)|| Calculated Total heat absorbed|| Calculated Total heat released by the solution (Eq. 6)|| Calculated Moles of MgO|| Calculated Moles of HCI|| Heat released per Mole of MgO|| Molar Heat Reaction (kJ/mol)|| C. Reaction of Mg with HCI Mass of weighing boat (g)|| Mass of weighing boat + Magnesium (g)|| Mass of Magnesium (g)|| Mass of Styrofoam cup with lid + spin bar (g)||Mass or Styrofoam cup with lid, spin bar (g) + HCI|| Calculated Mass of HCI (g)|| Total Mass of solution at the end|| Calculated Mass of Mg (g) (using the final mass of solution)|| Initial Temperature of Solution ( °C) (before Mg was a dded)|| Final. Temp of solution ( °C) (after Mg was added)|| Calculated Heat absorbed by solution (J) (Eq. 7)|| Calculated Heat absorbed by calorimeter (J) (Eq. 8)|| Calculated Total heat absorbed|| Calculated Total heat released by the solution (Eq. 6)|| Calculated Moles of Mg|| Calculated Moles of HCI|| Heat released per Mole of Mg||

Employee perception on suggestion scheme Essay

Introduction:- Suggestion scheme is a formalized mechanism which encourages employees to contribute constructive ideas for improving the organisation in which they work. The overall aim is to gather, analyse and implement ideas in order to create results that have a positive impact on the business and/or deliver new value to customers. There are two approaches to the suggestion scheme * Traditional approach-which offers cash to their employees for the suggestions they provide. * Participative approach-continuous improvement in employee job profile through higher level of participation. SCREENING OF THE SUGGESTION Every suggestion is evaluated as per the criteria adaptability, creativity, originality and efforts, taken by the suggestor/employee. The amount of award is indicated with proper calculation and understanding of committee. If there is rejection then similar remark is indicated. Generally award is given when the suggestion is implemented. However if the suggestions are accepted and the course of implementation is longer, then interim award is given to the suggestor/employee to keep up his moral. In the same format other information regarding the implementing is indicated. A certificate is given to the suggestor/employee when the suggestion is accepted. This is signed by the chairman of the scheme or some top/ respectable person in the organization. In the good cultured company there is practice of giving a certificate of appreciation to the suggestor/employee even if it gets rejected. Often it carries good value to the suggestor/employee. It is more than money for some of them. Objective:- Primary objective:- * To understand employee suggestion scheme. Secondary objective:- * To analyse effective implementation of suggestions availed by employees. * To interpret initialisation in the part of management in processing the provided suggestions. * To measure employee-superior relationship and support. * To integrate creativity and constructive aptitude and attitude in non-personnel employees. * To set up a management infrastructure to generate ideas, evaluate and capture quality ideas and sustain constant flow of ideas.

The Man Who Loved Flowers

Thomas Mahoney 2-15-13 ENG 112 The Man Who Loved Flowers This story starts out in a very peaceful innocent setting, in New York City. There is a sense of love in the air, and the smell of spring. There is a man walking along the streets in a gray streets turning everyones attention because then can tell he is happy and in love. This story takes place in May of 1963 right before the summer starts. Stephen King is extremely descriptive in the story with the man's appearance; â€Å"He had that look about him.He was dressed in a light grey suit, the narrow tie pulled down a little, his top collar button undone. His hair was dark and cut short. His complexion was fair, his eyes a light blue. Not an extraordinary face, but on this soft spring evening, on this avenue, in May of 1963, he was beautiful†(King) The interesting thing about this story is how it seems so beautiful and peaceful, but draws a thin line with insanity.The first sense of something being wrong in the story is when the man goes to buy flowers, and there is a radio playing a news program talking about a hammer murder that was on the loose, but this is immediately dismissed because everything seems so perfect in the moment. As the man walks away he hesitates and touches something in his pocket, which foreshadows what could happen later in the story. â€Å"The young man passed the flower-stand and the sound of the bad news faded. He hesitated, looked over his shoulder, and thought it over.He reached into his coat pocket and touched the something in there again. For a moment his face seemed puzzled, lonely, almost haunted, and then, as his hand left the pocket, it regained its former expression of eager expectation. â€Å"(King) The imagery in this story is so beautiful and down to earth for almost the whole story, until it becomes dark and depressing at the end. King goes from writing about flowers, the beautiful spring weather, love being in the air, kids loving life and playing, to a hammer, blood everywhere, dark alleys, creepy vibes, and a presence of death.When the story turns from afternoon to night is when the man goes to visit Norma, the love of his life. This is when the story turns dark. They grow close together, and the closer they get, he realizes that the woman is not Norma, in fact, Norma had been dead for Ten years. He handed her the flowers though and she denied him and gave them back. She thanks him and begins to explains that she is not Norma, but he cuts her off mid sentence and whispers â€Å"Norma†(King)as he pulls the hammer out of his pocket. This gives an extremely creepy mood to the story abruptly. She backed away, her face a round white blur, her mouth an opening black 0 of terror, and she wasn't Norma, Norma was dead, she had been dead for ten years, and it didn't matter because she was going to scream and he swung the hammer to stop the scream, to kill the scream, and he swung the hammer the spill of flowers fell out of his hand, the sp ill spilled and broke open, spilling red, white, and yellow tea roses beside the dented trash cans where the cats made alien love in the dark, screaming in love, screaming, screaming. (King) King brings up how hard it is to love to the reader during this part of the story by being extremely descriptive and frightening. He shows how hard life is to move on once you're in love and then you lose the one love. This is one of the hardest things for people to deal with in life. The name of the character is revealed at the end of the story, King calls him â€Å"Love†. He presents the idea that love makes you do insane things that you would never do if you weren't in love, and it can take over you're personality and change your life.At this point in the story, King confuses the reader by making them realize how misleading the story was from the beginning. It gives a sense of the unknown to the reader and leaves them questioning how it went from being so positive to negative in a matt er of seconds. There are some small hints that he foreshadows in the beginning of the story but nothing too evident. â€Å"His own smile trembled a little, and he felt a moment's disquiet. Her face over the sailor blouse suddenly seemed blurred. It was getting darker now. . . could he have been mistaken?Surely not. It was Norma. â€Å"(King) It is a crazy and unexpected change of events when it goes from having the reader believe that it is a typical friendly man that is in love, and all the sudden the reader discovers he was the hammer murderer. That's what makes this a great story because it is so misleading at first. King is so creative in the way he makes you think when you are reading the story, he knows how to get inside the readers head and really make them think about the thin line between fear and love, and how easily that line is broken. None of it seemed real, none of it seemed to matter. The air was soft and sweet. Two men with beer bellies stood outside a bakery, pitc hing nickels and ribbing each other. Spring trembled on the edge of summer, and in the city, summer is the season of dreams. â€Å"(King) It would take a genius to predict that the man in the beginning of the story ended up being a killer at the end, it is hard to even believe. it makes you think that anyone you see walking on the street could be a killer like that, and you would never know.The fact that King doesn't provide the main character with a name further proves the point that and unsuspecting person could be a cold hearted killer. This is another reason King is such a great writer, he is so clever with the way he tells his stories and all of the minor details he provides. He creates a character that seems to be a typical everyday male that is in love with a girl, but underneath that he is a murderer. This brings me back the my thesis of how thin the line between love and insanity is.I love the way the mood suddenly switches and smoothly King makes the transition into a dar k frightening story. â€Å"His name was love, and he walked these dark streets because Norma was waiting for him. And he would find her. Some day soon. He began to smile. A bounce came into his step as he walked on down Seventy-third Street. A middle-aged married couple sitting on the steps of their building watched him go by, head cocked, eyes afar away, a half-smile on his lips. when he had passed by the woman said, ‘How come you never look that way any more?Huh? , ‘Nothing,' she said, but she watched the young man in the grey suit disappear into the gloom of the encroaching night and thought that if there was anything more beautiful than springtime, it was young love. â€Å"(King) This is a great way to end the story because it presents the reader with a sense of hope, and brings back the sense of beauty that started the story. King is a writer unlike any other, he makes the reader think in ways that make them question there own life.

The Conclusion of Kerner Commission Report Essay

The Conclusion of Kerner Commission Report - Essay Example My extensive research on the riots enabled me to realize that there are significant differences between what the commission reported and what actually happened back in the mid 1960s. I found that the riots were far less destructive than they were claimed to be and in most cases there were no serious confrontations between black and white people. Therefore, what actually happened was less extensive and less destructive than it was reported by the mass media. However, most of the public sector lacked other sources of information and believed what they saw on the television or heard on the radio and thus their beliefs and impressions were shaped accordingly. (Symposium: The Urban Crisis: the Kerner Commission Report Revisited., 1993 pg 10-15) Therefore, most of the American society was a victim of what is known as the sensationalizing strategy of mass media. I believe that the Commissions claim regarding two societies has ever materialized. My view is backed up by the fact that by 1985, American African population in the suburbs had increased to approximately 20.8 million. If America had been moving towards distinct unequal black and white societies as predicted by the Kerner Report, then the American Africans would not have been able to gain the immense political success which they have in the modern society. An African American scholar W. E. B. Du Bois over 100 years ago stated that: â€Å"The problem of the twentieth century is the problem of the color line† (Walker et al 2007 pg 1) ... If America had been moving towards distinct unequal black and white societies as predicted by the Kerner Report, then the American Africans would not have been able to gain the immense political success which they have in the modern society. An African American scholar W. E. B. Du Bois over 100 years ago stated that: â€Å"The problem of the twentieth century is the problem of the color line† (Walker et al 2007 pg 1) I do believe that wherever multi cultural societies live in close proximity, racism will be inevitable. But what I do not believe is that racism alone is capable of dividing the nation. Despite all the controversies, the Civil Rights movement of the 1960s was a success because due its efforts the African American population has been able to accomplish its birth right i.e. an equal status to American white population. Before the Civil Rights movement was launched, African American population did not have an equal status to the white and were not even allowed to vot e. (Walker et al 2007 page 23). Therefore, they had no elected representation in American Parliament. After the Civil Rights movement was launched, things started to change dramatically. In accordance with the Voting Rights Act of 1965, the Literacy test was abolished and therefore ensured that the black voters were not discriminated. Therefore, the Civil Rights movement paved the way for the success of African American population. It forced the Americans to accept the black population as equal to the white population. (Walker et al 2007 pg 24-25) Indeed, the success of the movement was reflected by the fact that Cruel and unjust punishment of black people was abolished by the American Government. Furthermore, American government strived